{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery all over Australia on orders of AUD 75 or more; below that a flat AUD 25 delivery charge applies, including GST. Standard orders are dispatched within 2 working days and then take up to 7 working days; express orders are dispatched within 1 working day and then take 3 to 5.",
    "content": "Shipping Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver all over Australia, including Sydney NSW, Melbourne VIC, Brisbane QLD, Perth WA, Adelaide SA, Gold Coast QLD, Canberra ACT, Newcastle NSW, Wollongong NSW, Hobart TAS, Darwin NT. If you are ordering from outside Australia, email us before you order and we will tell you whether we can get it to you and what it costs. What delivery costs Delivery is free on orders of $75 or more, worked out after any discount code. Below that, a flat $25 delivery charge applies. All delivery charges include GST, and the charge is shown in your cart before you pay, so nothing is added at the last step. You can also choose Express delivery in the cart for $25. It is a paid option, so the charge applies to every express order, including orders that would otherwise get free standard delivery. How long it takes Standard orders: we dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Express orders: we dispatch within 1 working day. Delivery then takes 3 to 5 working days. Delivery times are working days, counted from dispatch. Remote and regional addresses can take a little longer. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. The courier only gives us the code when they have the parcel, so there is nothing to send before then. You can follow the parcel from our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If part of an order has arrived and you are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@clearancewarehouse.net.au before you buy and we will tell you honestly whether it can be done. Contact us Clearance Warehouse Australia is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International Registered address: Caruso Consulting Co Ltd, Suite 7, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@clearancewarehouse.net.au International call centre: +66 98 391 3877",
    "url": "https://clearancewarehouse.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "15 days from delivery to return an unused item in its original packaging for a change of mind; the customer pays return postage and nothing else is charged. Damaged, faulty or incorrect items are replaced or refunded at the store's cost, and the guarantees of the Australian Consumer Law always apply.",
    "content": "Refunds and returns Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Cancelling an order You can cancel an order within 12 hours of placing it, as long as it has not been shipped. Cancelling before dispatch is free and we refund you in full. Once an order has been shipped it can no longer be cancelled, and it becomes a return instead. To cancel or change an order, email theteam@clearancewarehouse.net.au with your order number. Change of mind: our 15 day window We accept change of mind returns within 15 days of delivery. To qualify: the item must be unused, in its original packaging and in a condition we can sell again; you need your order confirmation or another proof of purchase from this website; the return must be started within 15 days of the day you received the item. On a change of mind return the return postage is yours, sent by a tracked service. Nothing else is charged. Your refund is processed 24 to 48 hours after the item reaches us, back to your original payment method. The Australian Consumer Law does not give a right to return goods simply because you changed your mind, so this window is our own policy, offered on top of your statutory rights. Items we cannot take back for a change of mind For hygiene and safety reasons we cannot accept a change of mind return on opened or used personal care items, or on plumbing or electrical accessories that have been installed. This does not affect your rights if any of these items is faulty: the guarantees above still apply. Damaged, faulty or incorrect items If an item arrives damaged, is faulty, or is not what you ordered, tell us at theteam@clearancewarehouse.net.au with your order number and a few photos. It helps us most if you get in touch within 7 days of delivery, but your rights under the Australian Consumer Law do not depend on that. We will arrange a replacement or a full refund, and we pay the return shipping. An order that has not arrived If your order has not arrived within the delivery times on our shipping page , contact us. We will check the parcel's progress with the courier and give you an update, then a replacement or a refund if it cannot be found. How to start a return Email theteam@clearancewarehouse.net.au with your order number and the reason for the return. We reply with a return authorisation and the address to send it to. Send the item back by a tracked service. For a change of mind return the postage is yours; for a damaged, faulty or incorrect item we cover it. Once it arrives we process your refund within 24 to 48 hours. If you are unhappy with how we handled it Email theteam@clearancewarehouse.net.au with your order number and the word \"complaint\" in the subject, and a person will look at it again from the start. If we cannot resolve it, you can contact the consumer affairs or fair trading office in your state or territory. Contact us Clearance Warehouse Australia is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International Registered address: Caruso Consulting Co Ltd, Suite 7, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@clearancewarehouse.net.au International call centre: +66 98 391 3877",
    "url": "https://clearancewarehouse.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Clearance Warehouse collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This Privacy Policy explains how Clearance Warehouse Australia , a division of BuyFactory Direct Pty Ltd (\"we\", \"us\" or \"our\"), collects, uses, shares and protects your personal information when you visit clearancewarehouse.net.au or buy from us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you have any questions about this policy or your information, contact us at theteam@clearancewarehouse.net.au or call +66 98 391 3877 . Information we collect We only collect what we need to run the store and look after you. This may include: Information you give us : your name, delivery and billing address, email address and phone number when you place an order or contact us. Payment information : handled by our payment providers, Stripe and PayPal. We do not store full card numbers. Information collected automatically : such as your IP address, browser and device type, pages viewed and the site that referred you, gathered through cookies and similar technologies. Cookies, analytics and advertising We use cookies and similar technologies to keep the site working, remember your cart, understand how the site is used and measure our advertising. We use Google Analytics and the Google Ads tag, and we may use the Meta Pixel. Our full Cookie Policy explains each type and how to control them. We do not sell your personal information. How we use your information To process and deliver your orders and provide customer support. To send order confirmations and delivery updates, and marketing emails where you have agreed to them. Every marketing email has an unsubscribe link. To improve our website, products and service. To prevent fraud and keep the store secure. To meet our legal and tax obligations. Who we share it with We share personal information only as needed to run the store: with our payment providers, our delivery couriers and warehouse, our email and website hosting providers, and the analytics and advertising providers named above. We may also disclose information where the law requires it. Information handled outside Australia Some of the providers we use store or process information outside Australia, including in the United States, and our parent company, Caruso Consulting Co Ltd, is in Thailand. We only share what each one needs to do its job, and we take reasonable steps to make sure they handle it in a way consistent with the Australian Privacy Principles. How long we keep it We keep personal information only as long as we need it for the purposes in this policy, including our legal, accounting and tax record keeping. When it is no longer needed we delete it or remove anything that identifies you. Access and correction You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. Email theteam@clearancewarehouse.net.au and we will respond within 30 days. Complaints If you have a concern about how we have handled your personal information, email us first at theteam@clearancewarehouse.net.au . If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au . Security We use reasonable technical and organisational measures to protect your information, including encrypted connections at checkout. No method of sending data over the internet is completely secure, but we work hard to protect what you give us. Children Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their details, contact us and we will remove them. Changes to this policy We may update this policy from time to time. The current version is always on this page, with its date at the top. Contact us Clearance Warehouse Australia is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International Registered address: Caruso Consulting Co Ltd, Suite 7, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@clearancewarehouse.net.au International call centre: +66 98 391 3877",
    "url": "https://clearancewarehouse.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Clearance Warehouse.",
    "content": "Terms & Conditions Last updated 21 October 2026. These terms are reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions govern your use of clearancewarehouse.net.au and any purchase you make from Clearance Warehouse Australia , a division of BuyFactory Direct Pty Ltd (\"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms excludes, restricts or changes them. Use of the website You may use our website for lawful purposes only. By accessing the site you agree that you will not: use the site in any way that breaches applicable laws or regulations; attempt to gain unauthorised access to our systems, or interfere with the site's operation or security; copy, reproduce or redistribute our content (text, images, branding and design) without our written permission; submit false information or impersonate any person or business. All content on this website, including the Clearance Warehouse name, logo, product imagery and copy, is ours or our licensors' and is protected by intellectual property laws. Products and descriptions We sell new clearance stock and take care to describe each product accurately, including materials and dimensions. Photos are for illustration, and colours can look different on different screens. Where a supplier does not publish a specification, the product page says so rather than guessing one. Pricing All prices are in Australian dollars and include GST. We make every effort to show the right price. If we find a pricing error in an order you have placed, we will contact you to confirm whether you want to go ahead at the correct price before we dispatch. Ordering Order processing. Once payment has cleared, standard orders are dispatched within 2 working days and express orders within 1 working day. Contacting us. You can email us at any time, and we reply as soon as we can, usually within one working day. Delivery. Costs and times are set out on our shipping page . Orders and purchase terms Placing an order is an offer to buy. A contract is formed once we confirm and dispatch your order. We may refuse or cancel an order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we refund you in full. You are responsible for giving us accurate delivery and contact details. Payment and security Payment is taken at checkout by card through Stripe, or through PayPal. Payments for Clearance Warehouse are collected by BuyFactory Direct Pty Ltd, the operator of Clearance Warehouse, which is owned by Caruso Consulting Co Ltd, so you will see Buy Factory Direct on the payment page and on your statement. We do not store your full card details. Shipping, returns and cancellations Delivery, returns, refunds and cancellations are set out in our Shipping and Refunds & Returns pages, which form part of these terms. Limitation of liability To the extent the law allows, and subject always to the Australian Consumer Law: we are not liable for indirect or consequential loss, or for loss of profit, data or opportunity, that was not reasonably foreseeable; we provide the website \"as is\" and do not promise it will always be available or free of errors. Nothing in these terms excludes or limits any right or remedy you have under the Australian Consumer Law, or our liability for death or personal injury caused by negligence, or for fraud. Governing law These terms are governed by the laws of New South Wales, Australia. Your statutory rights as a consumer are not affected. Changes to these terms We may update these terms from time to time. The version on this page when you place an order is the version that applies to that order. Contact us Clearance Warehouse Australia is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd. AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia International Registered address: Caruso Consulting Co Ltd, Suite 7, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@clearancewarehouse.net.au International call centre: +66 98 391 3877",
    "url": "https://clearancewarehouse.net.au/terms-and-conditions/"
  }
}