Shipping

Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Where we deliver

We deliver all over Australia, including Sydney NSW, Melbourne VIC, Brisbane QLD, Perth WA, Adelaide SA, Gold Coast QLD, Canberra ACT, Newcastle NSW, Wollongong NSW, Hobart TAS, Darwin NT. If you are ordering from outside Australia, email us before you order and we will tell you whether we can get it to you and what it costs.

What delivery costs

Delivery is free on orders of $75 or more, worked out after any discount code. Below that, a flat $25 delivery charge applies. All delivery charges include GST, and the charge is shown in your cart before you pay, so nothing is added at the last step.

You can also choose Express delivery in the cart for $25. It is a paid option, so the charge applies to every express order, including orders that would otherwise get free standard delivery.

How long it takes

Standard orders: we dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier.

Express orders: we dispatch within 1 working day. Delivery then takes 3 to 5 working days.

Delivery times are working days, counted from dispatch. Remote and regional addresses can take a little longer.

Tracking

Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. The courier only gives us the code when they have the parcel, so there is nothing to send before then. You can follow the parcel from our order tracking page.

Separate parcels

For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If part of an order has arrived and you are unsure about the rest, email us and we will check it for you.

Questions before you order

If you need an order by a particular date, email us at theteam@clearancewarehouse.net.au before you buy and we will tell you honestly whether it can be done.

Contact us

Clearance Warehouse Australia is a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938), a wholly owned subsidiary of Caruso Consulting Co Ltd.
AU office: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
International Registered address: Caruso Consulting Co Ltd, Suite 7, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@clearancewarehouse.net.au
International call centre: +66 98 391 3877